Strategy
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Falkirk Employment Law combines the employment law expertise within two local firms to create one dedicated employment law service and for the first time ever in the area, local employers are able to access a service that is dedicated specifically to law in the workplace.
Here’s a step by step guide to the work we carried out for Falkirk Employment Law to help them to launch and establish this exciting new business venture:
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Find out how we have worked with the Grapevine to deliver all aspects of their marketing campaign to successfully launch it both in Selkirk and now in Galashiels. This has included development of the brand identity and signage for Grapevine, a contemporary new website for the County Hotel and the Grapevine, organisation of the launch event, a Press and PR campaign as well as a dedicated social media campaign.
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A plan whether it is a Business Plan, a Feasibility Study or a Marketing Plan should give you a definite route to follow so that you can identify and achieve your goals. This may be to successfully get planning permission from your local authority for a new development or to extend your existing business, it may be to access grant or bank funding or it may be to increase profit in your business or a mixture of these goals. There are many reasons to have a plan but in this edition we thought we would look at three reasons why you should invest.
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"Right from the branding through to the website, the launch and ongoing support, the team have been unique and tenacious in their approach and friendly manner. An amazing experience leaving me delighted with the results and excited about the future. I would recommend Bright Light Marketing to any business needing that total marketing solution at an affordable price."
Caroline Dunn More...
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E-newsletters have to be one of the most effective and affordable marketing communications available to any business but are something that can often be overlooked and undervalued.
• Attracting a new customer will cost your business 5 times more than keeping an existing customer.
• Just a 5% increase in spend to existing customers can increase profitability by 75%.
• 80% of your company’s future revenue will come from just 20% of your existing customers.
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Don’t market your business like your competitors – stand out from the crowd and get noticed.
We hope these three tips will give you food for thought and assist your business in attracting new customers over the Autumn period and beyond.
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Don’t worry that you have already missed the train. We can help make sure that you and your business make the most of the Borders Railway and benefit from the new customers that it will bring. Here are five simple ways we can help you and your business get noticed (and apologies for the train related puns in advance!)
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"Working with the team at Bright Light has been a fantastic experience. They very quickly understood exactly what we needed and were able to transform that into a brand identity supported by a promotional campaign that was incredibly effective. I look forward to continuing to work with them through the development of our exciting new business." Iain Burke
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How Bright Light Marketing can help you to get real and steady business from Facebook and Twitter.
Facebook campaign £150 per month
Twitter campaign £150 per month
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In the past year promoting your business on Facebook has changed. You can still start a business page and communicate with customers and potential customers without taking advertising but it is becoming increasingly difficult to increase your page likes or ensure that you are seen by as many potential customers as possible without taking advertising.
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Through working closely with you we make it our business to become extremely well versed in your particular industry and develop a really good understanding of your products and customers.
Here’s a run through of just some of the different forms of communication we use for our clients on a daily basis.
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Bright Heat Stoves is the brainchild of father and son team Hamish and Fraser Hunter from Stow.
With such a good concept, it was clear from the beginning that there was a strong business case for the new venture. But to capitalise on the potential, Hamish and Fraser needed help to raise awareness and successfully launch the business in the market place from scratch
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Shining a seasonal bright light on a selection of our clients. You will see it’s quite an eclectic mix but every single one of them has a unique quality product or service on offer that we think you will love. We really hope this gives you some great ideas and inspiration for the festive season and you enjoy reading their individual stories too.
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For the past few years there has been a massive rise in the use of social media not just for personal use but increasingly it is a vital tool for any business to target all of their customers and not just the young and trendy ones. If we had a £1 for every time someone said to us that they don’t use social media as it’s only for young people.
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Is your business getting the customers and recognition that it deserves?
If you have a great product or service but can’t understand why you aren’t busier then we have three essential marketing tips which will help you to get noticed, grow your business and make the most of the opportunity that’s out there.
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Ultimately the test of a good plan is ‘Does it work?’ Your objective might be to successfully launch a new product, sell more to existing customers, reach new markets, and reposition your business in the marketplace or all of the above!
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It goes without saying that the Pubs and Bars of Scotland are wonderful places to have fun, meet locals and learn more about this great country. But we were also keen to tell visitors and fellow Scots the many fascinating stories about our pubs, some you might know and others that you won’t.
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Quite simply a blog is a website or part of a website which features articles, often themed articles, in chronological order. A blog enables you to include longer, more detailed articles than you can on the likes of Facebook and Twitter and allows you to incorporate photos and videos as well as using it as a way to really tell the story of your business.
Once you know the purpose you want your blog to serve, a blog is an excellent channel to communicate with your customers and there really is no limit to what you can communicate to them.
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It’s time for a sweeping statement from Bright Light Marketing.
Generally as a nation we are not very good at blowing our own trumpet and get embarrassed in promoting ourselves and ultimately asking people to spend their hard earned money with us. And of course how to get your message out effectively is easier said than done as marketing communication can be a real minefield.
Don’t worry help is at hand, the art of communication is alive and kicking.
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Do you know your Trending from your Blogging? Your Strapline to your SEO?
If not, don’t worry help is at hand.
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Ultimately Oink has a loyal customer base because it is a great product which many residents of Edinburgh and visitors to the capital love. However Adam and Sandy were very aware from the outset that in order to ensure business all year round they needed to not only have a great product but they also needed a strong attractive brand and they needed to let as many people as possible know about Oink.
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Pubs have always played an integral role within Scottish tourism. Where an average of 30% of visitors to Scotland will visit a pub during their stay.
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"To survive in today's fast-moving world and to compete with the big spend of the national charities, we needed professional help - and fast. Bright Light Marketing came highly recommended and did not disappoint. Probably the best investment we have ever made in our organisation....."
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We certainly don’t have crystal ball but we have been working on a number of Marketing Plans recently and as part of the process have been carrying out extensive research into future trends for the next year and beyond.
So what does that mean for you? We have argued for all the clients we have been working with it means Opportunity for you to build your business.
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Case Studies | Strategy | Brand Development | Campaigns | Research | Social Media
Ultimately Oink has a loyal customer base because it is a great product which many residents of Edinburgh and visitors to the capital love. However Adam and Sandy were very aware from the outset that in order to ensure business all year round they needed to not only have a great product but they also needed a strong attractive brand and they needed to let as many people as possible know about Oink.
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News & Updates | Strategy
What direction is your business going in? And do you have a map to direct you or just take to the road and see where it leads you?
“The aim of marketing is to know and understand the customer so well the product or service sells itself.”
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Successful businesses have at their foundation a strong customer base but they also attract new customers both by word of mouth from their loyal customers and also by their marketing campaigns.
1. Have you covered all bases ?
2. Do you do the Team Talk?
3. Don't jump the gun
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News & Updates | Strategy | Brand Development | Social Media
What is a Blog?
Five reasons why you should use blogs as a key communication tool for your business.
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Summer can traditionally be a time when businesses don’t pro-actively market themselves, such as tourism businesses because it is main season and for others who are busy running their business and dealing with holidays. However people still need products and services over the summer. So we thought we would give you three simple tips to market your business over the summer and make sure when people are buying products and services that they think of your business.
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We recently held a first in what we hope will be a series of breakfast seminars. Our first topic was how to make the most from LinkedIn.
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Do you believe that action speaks louder than words?
Well to a certain extent that might be true but in business you can run the risk of being a best kept secret. You might know what a fantastic business or product that you have but are you telling your story and getting your messages out there to potential customers?
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Not everyone can express themselves in words as effectively as they would like and as a result can fall into the same common traps.
Be bold and focus on specific themes and products.
Avoid using jargon and clichés.
Be confident and friendly in tone.
Use clever and creative copy that grabs the attention of the customer.
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A blog is a good way of driving traffic to your website and also making you more interesting on social media thereby increasing your likes and followers on Facebook and Twitter, aswell as establishing your expertise on the likes of LinkedIn.
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And the simplest way of promoting your blog and indeed your website is to use social media to do so. Add your blog article to your Facebook business page, tweet the article and don’t do this once do it over and over again over the course of a couple of days and once you have built up a library of articles you can regularly choose one to tweet about.
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What methods do you use to promote your business and just as importantly why do you use them? Of course, marketing has a number of communication tools and outlined below are a list of the main ones but which is best for your business?
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News & Updates | Case Studies | Strategy
Although you know you should have a Marketing Plan and more importantly follow it. Sometimes it’s easier to just do a bit here and a bit there when you have a spare moment. But how effective is that?
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There is a lot of cynicism, scepticism and distrust about social media. Like any communication tool it has its pro’s and con’s and like any communication method the rule of thumb is simple, never say anything on it that you wouldn’t be happy saying to someone’s face! However in the Bright Light Marketing office we are a champion of social media. Why? Well because it brings us business direct to our door, it’s free to use and we use it very effectively for our clients. So we thought we would showcase some examples from three different professions – retail, tourism and professional services.
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The Lavender Touch Charity approached us to help them take an innovative new sleepwear product to market and create a memorable trading name and contemporary brand identity for the product.
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Like any business we are proud of the clients that we work with and love to talk about them in our communications. It makes our clients look good and showcases the work that we do. But there is some work that we do that we keep 100% quiet about.
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Are you planning to expand your business or even start a new business venture in the New Year?
Either way you will find yourself very busy and no doubt feel that there aren’t enough hours in the day. So in one way we hate to burden you with more work but really we have to - what have you done so far to communicate your development? Many businesses neglect to do this this, leave it to the last minute or start the business and then wonder why nobody knows about it. So we would advise that the sooner you start communicating the better.
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There are many ingredients that go in to a good Marketing Plan.
But ultimately the test of a good marketing plan is does it work? Your objective might be to successfully launch a new product, sell more to existing customers, reach new markets, reposition your business in the marketplace or all of the above! And the ultimate test is not that it looks good on paper but that it actually works in reality for you when you implement it. At Bright Light Marketing we create Marketing Plans that don’t just prove in theory that the objectives can be achieved but far more importantly, the client achieves their objectives in the real world.
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News & Updates | Strategy | Social Media
It is our belief that Social Media is one of the most cost effective and targeted ways of promoting your business. Like any marketing communication tool you need to realise it will take time for you to be established, Rome was not built in a day and you need to start the process by asking yourself a few simple questions.
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News & Updates | Strategy
As we discussed in our April newsletter, research is essential not just in deciding on the price for your product but also as a crucial first step for any business when starting out, launching a new product or at least an annual audit to re-assess the market place.
The next step is to put your plan together. Yes the crucial part when you actually decide what you are going to charge for your product.
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How you research your price.
As with any major business decision, the key is to carry out lots of research into the subject before you set your price and look at how you are going to then market your product. When we were looking at the pricing of 5 star self catering we looked at two main areas. Firstly current customer perceptions on price and secondly the competitor market. This approach is one that we carry out when we prepare Marketing Plans for all clients and allows a comprehensive look at the marketplace of the product we are working within.
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Case Studies | Strategy
As a marketing agency, Bright Light Marketing offer the full range of marketing communications and for many of our clients we carry out their marketing for them and act as their marketing team. However before we get to that stage we work with clients and take a strategic look at their business analysing a whole range of areas from existing customers, potential customers, competitors and current and future economic impacts on the business. We then create a Marketing Plan which includes a communications action plan with concise goals and targets on marketing the business. The Marketing Plan is then the property of the business and they can then either follow the communications action plan themselves or appoint us to carry out the marketing for them.
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Case Studies | Strategy | Campaigns
“How do I successfully market a small business on a budget ?”
We loved this question from a follower of Bright Light Marketing’s Twitter account and one of our original goals of being in business was to get small businesses noticed. When we first set out in marketing it was very hard for a small business to compete against the bigger companies who had the ability to out spend you, back in the days when the key communication tools tended to revolve around advertising, direct mail and Press and PR. Today things are very different with the plethora of marketing communication tools that are now available to you. In some respects it is perhaps more daunting as which tools do you choose and where do you start? However we would argue that small businesses now are able to effectively market themselves and compete with the big guys. Firstly we believe that people are starting to believe that small is beautiful and that people want to buy and work with companies with integrity, who are experts in their field and who do not have complex management systems with dare we say it ‘big bonuses.’ People buy people and you need to ensure that people buy from you. So how do you do it?
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We have featured quite a few articles on Social Media during 2011 and it’s not just because it’s the latest buzzword in the marketing world. It’s because it works and can be used as a central part of your marketing activity. Here are another three reasons why we think social media works for businesses.
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As marketeers we think that marketing should contain as many communication tools as you can afford to get your message across. However one essential tool in your marketing armoury is sending out regular e-newsletters to your customers. It can bring you instant business and is a great way to generate sales as well as a vital tool to keep your customers aware of your businesses.
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Bright Light Marketing and design partners Whitenoise Creative are very proud to have been involved in helping this independent locally owned company to open a club that ranks amongst the best in the country and which takes the bingo playing experience to a whole new level here in the Borders.
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So in this newsletter we thought we would ask you 5 key questions and give you 5 key tips on how to make sure that you not only get enquiries but that you convert them into loyal customers.
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As you know we are bombarded with adverts and sold to on a daily basis, it may seem harder and harder to get your message across. Equally you cannot confine your marketing to one communication tool.
So what do you do? What marketing communication tools do you use? Well there are two main areas to consider.
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Many people will have already ditched their New Year resolutions while others are bravely carrying them on. But what about your work resolutions? How have you done with them? And have you communicated with your customers in 2011? If not why not? We offer up three common excuses.
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The Tontine Hotel is 200 years old and has 36 bedrooms at its High Street in Peebles location. Bright Light Marketing has been working with the hotel for the past 4 years and in that time the Tontine has increased its profit year on year even in the extremely difficult trading conditions of the last two years.
How has it done this?
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Roulotte Retreat is a new company in the Scottish Borders where you can sleep in the first ever Roulottes in the UK. Roulotte Retreat opened up at the end of 2010 and are about to start their first ever full season. Despite setting up from scratch Roulotte Retreat have already got forward bookings for 2011 and have benefited from extensive press coverage including The Independent, Scotsman and The Telegraph as well as raising awareness via Social Media particularly by using Twitter.
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Product - Your product needs to be the best it can be in the market that you are in and for the type of customer that you are wanting to attract....
Price - Look at price carefully....
Promotion - You want people to notice you and know that you are there....
Communincate - Why should a customer continue to spend money with your business if you don’t give them a reason to....
Customers - At the end of the day business is all about the customer. All businesses either succeed or fail on this point....
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News & Updates | Strategy
So what are people likely to be doing with their time and hard earned money in 2011?
The current economic climate has created different trading conditions for us all as we move into a new economy which is less focussed on materialism and more about a new set of values for customers.
As a result here are some of the latest trends in consumer behaviour that are likely to shape consumer behaviour in 2011 and how they could affect your business.
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News & Updates | Strategy | Campaigns
Did you know that Facebook has 175million users and Twitter 75million users who log in on a regular basis. More and more businesses are effectively using it as part of their marketing communications.
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You don’t need us to tell you about tough trading conditions in the market place and the fact that consumer confidence is still incredibly fragile. And if we listen to the doom and gloom merchants in the media then we might as well all shut up shop now ! However we must look on the bright side and take action to grow our businesses both now and for the future. We firmly believe that those companies who really focus on their customers and plan ahead properly will not only survive these tough times but become much stronger and be better positioned in the coming years.
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News & Updates | Strategy
For the chance to win a free Marketing Consultation for your business then all you have to do is
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Case Studies | Strategy | Campaigns
No matter how great your product is, sometimes we need to take a look beyond our front door and be prepared to work with others.
An excellent example of working together is the Summer 99 campaign which the Tontine Hotel in Peebles has recently launched.
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News & Updates | Case Studies | Strategy
We have mentioned Twitter and Facebook and highlighted it in our March news as one of the key trends for 2010. It is easy to be cynical about social networking as something that is for the kids or for people who have too much time on their hands. However small to large companies across the UK are finding that it is a valuable marketing tool that can raise awareness of your company, draw traffic to your website and actually bring you business. Still cynical? Well you are not alone so we thought we would show through live examples how social networking can be a targeted and cost effective marketing tool for your business.
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We’re not one’s to name drop but ……. we just wanted to let you know about some of the exciting new clients we are currently working with. It’s been a very busy start to the year and we are marketing some really interesting and highly original new projects.
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News & Updates | Strategy | Campaigns
Your existing customers are the most valuable source of business both through repeat business and referrals. On average it costs 5 times more to attract a new customer than it does to keep an existing one and E-newsletters are an extremely effective way of keeping customers coming back and in growing new business too.
E-newsletters can be used for any type of business and Bright Light Marketing have generated some superb results for many of our existing clients.
So how do E-newsletters improve customer communications?
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News & Updates | Strategy | Research
Don’t worry we are not asking you about this seasons hot colours or the must have fashion accessory !
Much more importantly we thought that you’d like to be kept up to date some of the latest trends in consumer behaviour and have a look ahead to what people are likely to be doing with their time and hard earned money this year.
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